Welcome to our FAQ Page — your one-stop destination for quick and reliable answers to all your tire-related questions. Here, we’ve compiled a comprehensive list of frequently asked questions to save you time and help you make informed decisions. From understanding tire sizes and selecting the right tires for your vehicle to learning about our ordering process, shipping options, and return policies, we’ve got it all covered.
NeoTires works with brand-new tires exclusively. Every single product is shipped directly from the manufacturer and then is stored in a facility with a controlled climate and properly stored.
If you place an order on NeoTires but change your mind, you can cancel it within 30 minutes. Cancelling within this window guarantees a full refund.
Once the 30-minute window has closed, the order begins processing and scheduling for shipping. At this stage, cancellations are no longer allowed, and the order must be managed as a return.
You can return any unmounted or non-installed tires by requesting a return label. Please note that the cost of return shipping falls on the customer’s responsibility. Once we receive the returned tires, we’ll refund their full value, excluding the return shipping fee. For more details or to request a return, please refer to our Return and Refund Policy.
At the moment we’re not accepting any delivery instructions since speed is extremely important in our business. Delivery instructions will greatly slow down the entire process so we can’t accept them. In the future maybe this option will be available. As for now, we recommend indicating an address where we can deliver your new tires hassle-free. Use an alternative location for simple delivery if needed.
We're unable to provide the DOT codes until you receive the tires since we're sourcing our supplies from over 3,000 independent suppliers all across the country. Yet, the risk of some mistakes is extremely low, and even if they do occur, we assume responsibility to solve the issue.
Our prices are already set to provide the best possible value, offering maximum savings without compromising quality. While we don't negotiate prices, we frequently offer deals and promotions to help you save even more. We encourage you to subscribe to our email list to stay updated on exclusive offers and discounts tailored for our customers.
No, you do not need an account to place an order. However, we recommend that you create it to stay up-to-date about the best deals, simplify the ordering process, and enjoy the full experience of using the NeoTires platform.
Sorry, but we can’t accept tires that have been mounted. We accept a return within 30 days only for tires that are unused and have not been driven, installed, or mounted. To read more information about tires eligible for return read the Return / Refund Policy.
NeoTires respects military service and we would offer special discounts for our active, retired, and veteran military personnel. Just inform us about your military status, and you will get an additional 5% off your order price stacked with all other forms of discounts.
NeoTires focuses on optimizing the tire-purchasing process and saving money aligns with this goal. Thus, constant deals, promotions, coupon codes, and similar saving options are always available on the tire deals page. We strongly encourage you to sign up for our newsletter, which is the best way to stay updated with our exclusive deals.
We are working hard on security and we understand how important this aspect is. This is the reason we make sure that purchasing through our website is 100% safe. NeoTire's website is secured and protected by SSL encryption technology. SSL-encrypted technology means that there’s end-to-end encrypted information, making every transaction safe and secure. We use the best Internet eCommerce and Security providers for your security.
Regardless of what payment method you choose at the checkout page, you can be 100% sure that you will be safe when doing business with NeoTires.
The confirmation of your payment and generating your order is taking a matter of seconds. We would process your order and ship it within 24-48 hours (business hours).
Every tire sold on NeoTires is within 4 years of its manufacturing date. The DOT codes on the tires will help you identify the exact production year and week. If you are unsure about the DOT codes on your tires, this guide will help you in reading the tire codes correctly. In the unlikely case that you receive a tire with an expired DOT code, please contact our customer support team. We will make sure you will get new tires immediately, at no additional fee for you.
Your new tires will be shipped through an independent shipping carrier. For example FedEx or UPS. They are quickly shipped after the payment is processed and each order is going to receive an individual tracking number and label making it easy for our customers to track their tires during transit and make sure that your tires are on their way and delivered quickly.
To reset your password, simply follow the steps on the password recovery page to have the reset with the email used when you registered.
Yes, you surely can! You can easily become a NeoTires’ preferred installation center by filling out and submitting the “Become a Tire Installer” form. You have the chance to join our big nationwide family network of more than 10,000 installation centers.
If you need to reschedule the installation appointment that you made when placing the order then please use our customer support team. We will do our best for your reschedule to happen in the best possible method for you and get back to you with a response as soon as possible.
Yes, customers can send back tires under the following conditions: only unused tires that have not been installed, mounted, or driven are eligible for return within the first 30 days of delivery. Installed/mounted tires and/or after 30 days return requests will be refused.
Other than that, shipping and return shipping is free of charge as long as you place an order for replacement tires. In any other situations, the returned tires will be fully refunded except for the cost of return shipping.
For more information about Returns / Refunds or to request a return, please visit our Return and Refund Policy.
As soon as our installation center approves and schedules your appointment for the specific date and time you have opted for during the checkout process, you will receive a confirmation in your email.
If you want to get your tires delivered to your local shop not found on NeoTires’ preferred installation center list we can still ship them to another center of your own choice. During the checkout process, simply select the option “Ship to My Home or a Business” and then enter your basic information such as your name, the address of the installation center you want, and the company name.
We recommend you first check this with your installation center to make sure that they are accepting tires at their facility on your behalf to avoid further possible issues.
For your convenience, you can choose to pay in monthly installments. We provide Affirm service as a partnership solution for fast and convenient financing for your order:
- Choose Affirm as your payment option during the checkout page.
- Enter the required information about your identification.
- Carefully read and then agree to the Terms of Use by checking the box indicating you agree.
- Affirm is going to contact you soon in real time to confirm the status of approval for a loan.
- To finalize the load, simply click confirm after you’ve reviewed your payment plan. The 20% APR means that a $1000 purchase would cost you approximately $90 or so for 12 months.
- As soon as you’ve finished the purchase – the tires are on your way. Please be aware of the bills' due dates to avoid further inconveniences.
We do not offer any pick-up options as we lack any brick-and-mortar locations where you can get them by yourself. Nonetheless, our delivery methods are extremely convenient since your tires would be shipped to any address you indicate, and would take no longer than 2-4 business days.
Yes. We recommend you use your real email address. The email address is an important communication channel between you and us to send your order confirmation to the indicated address. You will also find there all the important information about your order. If you don't use an email at all, contact our customer support team to help you place an order without it.
Check the eligibility of the product for the coupon you have. There’s a chance that the promo code you’ve entered might apply to specific products, brands, or tire types. In case the code doesn't apply even after the eligibility check, please contact us to get assistance.
Regardless if you purchase the tires from a regular shop in-person or online – there is absolutely no difference. Yet the process of purchasing online is simplified, faster and easier.
If you're unsure about your vehicle's tire size, we're here to help you find the perfect fit for your car. However, please note that we can only provide guidance based on the manufacturer's standard specifications and cannot assist with aftermarket rims. If modifications have been made to your vehicle's rims—either by you or a previous owner—we recommend consulting a specialist for accurate advice. If no alterations have been made, our expert assistants will professionally guide you in the tire size selection process.
By creating an account, you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made. Additionally, you have access to an easier checkout process, store your vehicles for quick access, save items to your wish list, save multiple shipping addresses, and streamline tire searches.
Your tires can be delivered to whatever location you choose. They can be delivered directly to your home, to one of our installers’ centers, or to a FedEx location where you can pick them up yourself. In the end, it is all up to you depending on what you would choose during the checkout. You can choose a prepaid installation and your tires will be shipped and delivered directly to the installer you’ve chosen and have them mounted immediately. If you don’t want them installed, your brand-new tires will be delivered to a residential address that you indicate.
At NeoTires, you can place orders and submit inquiries at any time, 24/7. However, please note that our team processes orders and responds to questions during our business hours: Monday through Friday from 8:00 AM to 7:00 PM, and Saturdays from 9:00 AM to 5:00 PM.
While rarely possible, we will promptly contact you via email to inform you, if it does occur. You will have the option to select alternative tires of equal value or even higher quality. We will provide a full refund if you prefer not to choose an alternative and wish to stick with the specific tires you originally ordered.
Most tires provided by NeoTires are shipped for free. Still, certain restrictions might apply (big sizes, certain brands, etc...). The shipping price for them depends on the delivery address which can be viewed at the checkout.
We keep your privacy… private. Learn or full criteria to meet this purpose on the privacy policy page.
We accept debit/credit cards, PayPal, Affirm payments, bank transfers, as well as Apple/Google Pay.
There is no need for you to have anything else when going to an installation appointment as soon as you paid for the installation than just a copy of your NeoTires receipt. You can easily find the receipt in your account at NeoTires or in the confirmation that you received in the email you indicated.
In case you have already submitted the rebate information to the manufacturer then there’s nothing else that you can do. For the moment, you need to wait for the manufacturer to contact you at the address indicated with the updates on the status of your rebate and what you should further do for a payout.
It is an extremely rare occurrence for our customers to receive tires that do not match those ordered. Nonetheless, if this still somehow occurs and you were delivered incorrect tires, we kindly ask you to fill out the Return Form on our website or contact the customer support team. We would make sure that any incorrectly sent tires are picked up. Needless to mention we will make sure your correct tires will be sent. The replacements will be sent immediately so you can start driving as soon as possible.
