Are tires on NeoTires all brand new?
NeoTires is a tire company that is not working with used tires. All tires you can buy from us are brand new and used tires. Every single one is shipped directly from the manufacturer and then is stored in a facility with a controlled climate and properly stored.
Can I cancel an order in case I already placed one but changed my mind?
In case you have already placed an order on our website NeoTires, but then you have changed your mind for whatever reason, then you have a maximum of 30 minutes to cancel the order placed. You can do it via your account login. In case you cancel the order within 30 minutes after placing it, you will get a full refund and nothing will be bothering you.
However, in case you haven’t canceled the unwanted order in the 30-minute window then it results in your order already being processed and scheduled to ship. Unfortunately, it is impossible to start a canceling process at this point. That's why it is going to be considered a return. That’s why we will issue a return label and this way you can return any unmounted / non-installed tires back to us. Nevertheless, keep in mind that shipping is free if you are placing an order at NeoTires and is free for replacing tires. Nonetheless, the shipping fee is on the customers’ side in case of returns. The returned tires will be refunded in full value, but not the cost of return shipping.
For more information about Returns / Refunds or to request a return, please visit our Return and Refund Policy.
Can I enter some special delivery instructions for my tires?
At the moment we’re not accepting any delivery instructions since speed is extremely important in our business. Delivery instructions will greatly slow down the entire process so we can’t accept them. In the future maybe this option will be available. As for now, we recommend indicating an address where we can deliver your new tires hassle-free. Use an alternative location for simple delivery if needed.
Can I get DOT codes before purchasing the tires?
Sorry, but you can’t get any DOT codes until you receive the tires. We are sourcing our supplies from over 3,000 independent suppliers all across the country and that’s why we’re not able to check for some specific DOT codes.
But there’s no need to worry. There’s a very low chance of any mistakes. That very rarely occurs. Even if it did happen, we make sure you will receive the tires you specifically ordered right away!
Can we negotiate with the prices listed on your website?
Unfortunately, no. We understand that sometimes we wish the prices to be a bit lower, sorry, but the prices are already maximum lowered and that’s why the prices cannot be negotiated.
Do I need to create an account to place an order?
No, you’re not required to have an account for placing an order. However, we recommend you create an account login because this way you will find out about the best deals, have the ordering process simplified and overall have a full experience of using NeoTires.
Do you accept a return if the tires have been installed?
Sorry, but we can’t accept tires that have been mounted. We accept a return within 30 days only for tires that are unused and have not been driven, installed, or mounted. To read more information about tires eligible for return read the Return / Refund Policy.
Do you have a Road Hazard program?
The Road Hazard program is something very important and that’s why we offer this protection on select tires. You can learn more about our specific Road Hazard warranty protection on our website.
Do you offer any military discounts?
NeoTires respects military service and we would offer special discounts for our active, retired, and veteran military personnel. Find more information about military discounts on our website, you can get an additional 5% off your order price stacked with all other forms of discounts.
Do you offer coupon codes or any promotions?
Of course, we offer coupon codes and various other deals and promotions through which customers can save money. The promotions are versatile; they may appear and disappear so hurry up to get the best deals. Check our website for promotions. But in case you want to be up-to-date with all promotions then we recommend you subscribe to our service. This is the best way you can always grab the best promotions.
Don’t be afraid – although promotions will change, free shipping is going to be constant!
How can I be sure that it is safe to make a purchase through your website?
We are working hard on security and we understand how important this aspect is. This is the reason we make sure that purchasing through our website is 100% safe. NeoTire's website is secured and protected by SSL encryption technology. SSL-encrypted technology means that there’s end-to-end encrypted information, making every transaction safe and secure. We use the best Internet eCommerce and Security providers for your security.
Regardless of what payment method you choose at the checkout page, you can be 100% sure that you will be safe when doing business with NeoTires.
How long does it take for my payment to be confirmed and start order processing?
The confirmation of your payment and generating your order is taking a matter of seconds. We would process your order and ship it within 24-48 hours (business hours).
How much will tire installation cost at your installation centers?
We have negotiated with most of the tire installation centers that you can find on our list to reduce the prices for mounting and balancing the tires for our customers. We can’t give you an exact answer taking into consideration that the prices may vary from one location to another. But you can easily find it on our catalog during the navigation of our site, on the product page when searching for more details, and the easiest way – select the installation center during the checkout. This is going to be visible in your cart.
How old are the tires you sell? How can I check that?
Every single tire that you’re purchasing from NeoTires is within 4 years of its manufacturing date. You can check this with the help of the DOT codes that are on the tires. If you are unsure what the DOT codes on your tires are, you can read that in our blog post article named “What do tire codes mean?”
In case you somehow receive by mistake a tire that is older than that, we kindly ask you to contact our customer support team. We will make sure you will get new tires immediately, free of charge, of course.
How to pay for tire installation?
If you want your tires to be installed as soon as they arrive, you can choose this option at the checkout and the cost of installing your tires will be paid at checkout. With this being done, you have absolutely nothing to be worried about when arriving at the installation center for your appointment. There is no need for you to pay anything else! Simply bring a copy of your receipt (we will send it by email) and you will have your tires mounted and you’re good to go without spending a penny more.
How will my brand-new tires be shipped?
Your new tires will be shipped through an independent shipping carrier. For example FedEx or UPS. They are quickly shipped after the payment is processed and each order is going to receive an individual tracking number and label making it easy for our customers to track their tires during transit and make sure that your tires are on their way and delivered quickly.
I forgot my password. Can I reset my password?
Yes, of course, you can. Simply follow the steps on the password recovery page to have the password reset with the email used when you registered.
If you’re still having any questions that we haven’t answered here through our FAQ section, please contact our customer support team and we will gladly answer them all as soon as possible.
I have an installation service center myself. Can I have my shop added to NeoTires’ preferred installation center list?
Yes, you surely can! You can easily become a NeoTires’ preferred installation center by filling out and submitting the “Become a Tire Installer” form. You have the chance to join our big nationwide family network of more than 10,000 installation centers.
I have scheduled an installation appointment but I need to reschedule it. How do I do that?
If you need to reschedule the installation appointment that you made when placing the order then please use our customer support team. We will do our best for your reschedule to happen in the best possible method for you and get back to you with a response as soon as possible.
I need to file a Road Hazard claim, how do I do that?
In case you do have a NeoTires Road Hazard Warranty for your purchased tire and need to file a claim, you will begin the claim process by filling up the return form on our website. Contact customer support for assistance if needed.
I received the tires but I changed my mind. Can I return them back?
Yes, customers can send back tires if they change their minds for whatever reason. Nonetheless, you need to know that only unused tires that have not been installed, mounted, or driven on are eligible for return within the first 30 days of delivery. Installed/mounted tires and/or after a 30-day period return requests will be refused.
Other than that, shipping is free and the return shipping is free too as long as you place an order for replacement tires. In any other situations, the returned tires will be fully refunded except for the cost of return shipping.
For more information about Returns / Refunds or to request a return, please visit our Return and Refund Policy.
I selected the installation option at the checkout. How do I know that my scheduled installation appointment is confirmed?
As soon as our installation center approves and schedules your appointment for the specific date and time you have opted for during the checkout process, you will receive a confirmation in your email.
I want to get tires shipped to an installation center not included on NeoTires’ list. Can you do that?
If you want to get your tires delivered to your local shop not found on NeoTires’ preferred installation center list we can still ship them to another center of your own choice. During the checkout process, simply select the option “Ship to My Home or a Business” and then enter your basic information such as your name, the address of the installation center you want, and the company name.
We recommend you first check this with your installation center to make sure that they are accepting tires at their facility on your behalf to avoid further possible issues.
I want to pay in monthly installments. Do you have this option?
Yes, we do, as we understand that paying all at once may be problematic. We are partners with Affirm and this way we are offering very simple and fast financing for your order just a few minutes and clicks away:
I would like to pick up my tires myself instead of being shipped. Any options?
Unfortunately, we’re not offering any pick-up options because we are not having any brick-and-mortar locations where you can get them by yourself. Nonetheless, there’s no need to worry as the delivery method is extremely convenient since your tires would be delivered to whatever address you indicate and the delivery is super fast since most orders arrive within 2-4 business days.
Is an email address important for completing the order at NeoTires?
Yes. We urge you to use your real email address. The email address is important because we are going to send your order confirmation to the indicated address. You will also find there all the important information about your order. We don’t think that there’s still someone not having an email address. But if you actually don’t have one, then our customer support team will be happy to help you in placing an order.
My coupon/promotion code does not apply to the order. Why?
Is important to remember that not every product is eligible for all promotions. There’s a chance that the promo code you’ve entered cannot be placed on the certain product you’ve chosen. Some promotions are applied only to certain brands, certain tire types, certain quantities purchased, and so on and so forth. In case you feel there is an error and the code should work, please contact us and we will gladly assist you.
My rights, guarantees, and warranties are the same if purchasing online or do they somehow differ from regular shops?
Regardless if you purchase the tires from a regular shop in-person or online – there is absolutely no difference. Yet the process of purchasing online is simplified, faster and easier.
Not sure about the tire size. Can you help me?
In case you don’t know what your tire size is then we would be glad to help you in finding out the perfect one for your car. Nonetheless, you have to understand that we are not able to help with the aftermarket rims. That’s why we can only point you to the manufacturer's standard sizes. In case you (or maybe the previous owner of the vehicle) made any changes to your vehicle’s rims, then we recommend you to go to talk with a specialist first. However, if no changes were made, then there’s absolutely nothing you need to be worried about.
You may also find a lot of helpful information about tire sizes here on our website indicating the right size and type of tire for your vehicle.
What are the benefits of having a login account at NeoTires?
If you want to place an order then you’re free to do so without an account. Nonetheless, by taking only a little while and creating one (is very fast and very easy) you will be able to view your order history, track your packages as well as download your receipts. Plus to that, for further orders, it is all going to be simplified. You will have everything ready, all in a single place, at any given time, one click away.
What are the delivery options?
Your tires can be delivered to whatever location you choose. They can be delivered directly to your home, to one of our installers’ centers, or to a FedEx location where you can pick them up yourself. In the end, it is all up to you depending on what you would choose during the checkout. You can choose a prepaid installation and your tires will be shipped and delivered directly to the installer you’ve chosen and have them mounted immediately. If you don’t want them installed, your brand-new tires will be delivered to a residential address that you indicate.
What are the operating hours at NeoTires?
You are capable of placing orders and asking questions at NeoTires 24/7. Nonetheless, we can’t work 24/7 so we would process your order / answer your question(s) on business days from 8 AM to 7 PM as well as on Saturdays from 9 AM to 2 PM.
What are the shipping and delivery fees?
Our customers shouldn’t be worried about the delivery or shipping fees as you won’t be charged any extra money. Our USA-based company is offering free shipping on every tire that you can buy from our site. Regardless of your order size, every tire purchased from NeoTires will be delivered free of charge.
What if the tires that I ordered are no longer available?
This is another situation that rarely occurs; but even if it does, we will contact you by email as quickly as possible to let you know about this and will give you the option to choose from alternative tires that have an equal value or an even better quality. If you are not interested in anything else than just the specific tires you ordered we would offer a full refund.
What is Shipping and Delivery Cost?
As earlier mentioned through answers on FAQs, shipping and delivery is and will remain free of charge for all orders, small or big.
What is the Road Hazard warranty coverage period?
According to our Road Hazard program policy, we have your tires covered for a period of 3 years. You can learn more about our specific Road Hazard warranty protection on our website.
What payment options do you accept at NeoTires?
We are offering a variety of payment options so it would be convenient for our customers. In case you cannot find a preferred method of payment on the checkout page, we will try our best to find a convenient one. Nevertheless, we doubt anyone would find any issues as we accept:
What should I have at the installation appointment?
There is no need for you to have anything else when going to an installation appointment as soon as you paid for the installation than just a copy of your NeoTires receipt. You can easily find the receipt in your account at NeoTires or in the confirmation that you received in the email you indicated.
What to do after I submit information for a manufacturer’s rebate?
In case you have already submitted the rebate information to the manufacturer then there’s nothing else that you can do. For the moment, you need to wait for the manufacturer to contact you at the address indicated with the updates on the status of your rebate and what you should further do for a payout.
What to do in case the tires I received are not those that I ordered?
It is an extremely rare occurrence for our customers to receive tires that do not match those ordered. Nonetheless, if this still somehow occurs and you were delivered incorrect tires, we kindly ask you to fill out the Return Form on our website or contact the customer support team. We would make sure that any incorrectly sent tires are picked up. Needless to mention we will make sure your correct tires will be sent. The replacements will be sent immediately so you can start driving as soon as possible.
What warranty policy does NeoTires offer?
In case you have purchased a Road Hazard Warranty from NeoTires for your tire, then we have you covered for a period of 3 years or until the tread depth is going to reach 2/32” or less, whichever of them comes first. But remember there is the Manufacturer Warranty which is different for each tire manufacturer. For more information about Manufacturer's Warranty, please contact the specific manufacturer directly.