Privacy Policy

Last Updated: January 17, 2025

NeoTires ("Client," "we," "us") values your privacy. This Privacy Policy ("Policy") describes how we collect, use, disclose, and protect your personal information on NeoTires.com (the "Site"). Together, the Site and offline data collection are referred to as the "Services." This Policy covers our current practices and those in effect over the past 12 months. By accessing or using our Services, you agree to the processing of your information as described in this Policy.

Changes to This Policy

We have the right to change this Policy once in a while. Every change made will display the "last updated" date above. We encourage you to check this Policy whenever you use any of our Services to understand how your personal information is used.

Information We Collect

While using our Services, we might collect two types of information: personal information and aggregate data. For this Policy, "personal information" refers to data that can identify an individual (such as a name or email address) or demographic and other information when directly connected to identifiable details. Below are the specific categories of information we collect:

Information You Provide:

We collect information referring to You directly when you interact with our Site or Services, such as:

• Registration and Profile Data: When you sign up for our Services or update your profile, we may collect details like your name, email address, demographic data, and any files, photos, or documents you upload;
• Contact Details: If you add or upload contacts to your private contact page, we collect the associated email addresses. We also gather the email addresses of individuals you invite or share files with through our Services;
• Device and Activity Data: When using the Site with a device, information about your activity and usage is transferred to our servers and linked to your account. This may include data about protocols you use;
• Payment Information: If you use a paid account or service, our payment processor collects your billing details, including credit card information and address;
• Surveys and Feedback: We may request personal or demographic details through surveys, contests, or sweepstakes, along with customer feedback.

Information Automatically Collected:

While engaging with our Services, certain information is automatically transmitted to us. This includes:

• Browser and System Data: Your web browser generally shares details like your IP address, browser type and language, access times, and referring website addresses. We may also log details about your operating system, account activity, and access files or pages;
• Cookies and Web Beacons: We use cookies and web beacons to enhance your experience, such as by identifying popular features, personalizing interactions, and maintaining your preferences. Cookies are small data files stored on your device, while web beacons are electronic images used for tracking purposes. Most browsers accept cookies by default, but you can adjust your browser settings to block or prompt you before accepting cookies. Be aware that disabling cookies may limit certain Site functionalities, such as signing in or accessing specific features.

Aggregate Data:

Aggregate data refers to information about groups or categories of users where individual identities are removed. This data is used to analyze trends and preferences, helping us improve our Services and design new features to meet user needs.

Use of Personal Information

We use your personal information to enhance your experience with our Services, manage your requests and transactions, and provide relevant information or updates about products, services, events, and promotions. This includes facilitating the operation of our Services and delivering tailored support. Specific uses include:

Registration, Profile, and Contact Information

• Conducting marketing analysis and sharing surveys or newsletters
• Informing you about products, services, special events, or offers from us or our partners
• Sending welcome emails, updates about your account, and responding to inquiries or complaints
• Performing after-sales services and resolving issues with our Services
• Enabling you to store and manage private contact lists
• Sending invitations to contacts you wish to collaborate with or granting access to files
• Developing, personalizing, and improving our Services through feedback

Payment Information

We use your payment details solely to process transactions through our payment processing vendor.

Device and Activity Information

• Monitoring and improving how users interact with the Site and Services
• Personalizing your experience and storing your preferences

Sharing of Personal Information

We only share your personal information as described in this Policy or with your explicit consent. Sharing includes:

Registration and Profile Information, and Contact Information

• Third-Party Service Providers: Used for fulfilling orders, maintaining customer records, and marketing. These providers are contractually required to use your data solely for specified purposes and to protect it per this Privacy Policy
• Legal and Security Reasons: Shared with law enforcement or government entities to comply with laws, respond to legal requests or protect the safety and rights of others
• Corporate Transactions: Disclosed to another company in the event of a merger, acquisition, or business sale
• Corporate Accounts: Shared with your employer if your account is tied to a corporate customer

Payment Information

Shared with our payment processor to facilitate transactions.

Device and Activity Information

Shared with third-party analytics providers for analyzing usage patterns and improving our Services.

Aggregate Data

Shared with partners and advertisers to understand customer trends, develop new features, and for advertising or marketing purposes.

Network and Information Security

We implement reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Sensitive information, such as credit card details and passwords, is encrypted during transmission using SSL. Our servers are maintained in a controlled environment with restricted access.

While we strive to protect your data, no security system is impenetrable. You are responsible for securing your account by keeping your password confidential. Report any suspected misuse immediately and log out after each session.

Updating and Accessing Personal Information

You can update or correct your personal details anytime by logging into your account or contacting us at [email protected].

Choice/Opt-Out

To stop receiving promotional emails, follow the opt-out instructions in Client promotional communications or email [email protected]. Transactional messages related to your account will still be sent.